You may exchange your item within 14 days of receiving your order.
If you wish to exchange clothing or shoes due to a sizing issue, please return the item to us at your own expense, and we will send you the correct size free of charge.
If Dherbey Moto is unable to provide the size you requested, we will contact you to offer either a different color or a similar item.
You may also request an exchange for a different item; in this case, please include a check for the price difference plus return shipping costs.
In any case, you can reach us by phone at 04-76-36-81-42 or via the Contact form.
- Exchanging Clothing or Shoes:
If the size of an item you ordered does not fit, you can request an exchange.
To do so, simply fill out the Return and Exchange Form (click the link to open the form).
The item must be returned to us in new, unused condition in its original, unopened packaging.
You are responsible for return shipping costs; we will send you the correct size free of charge.
- Exchanges for personal preference or due to an error on your part:
If you’ve changed your mind or made a mistake, please fill out the Return and Exchange Form (click the link to open the form).
The item must be returned to us in new condition in its original, unopened packaging.
You are responsible for return shipping costs. If you would like to exchange the item for another one, you are also responsible for the shipping costs. If you would like a refund, it will be processed within a maximum of 14 days.
If we are at fault, we will send you a return authorization. No refunds will be issued for shipping costs incurred. In all cases, please return your items to us at the following address:
SARL DHERBEY MOTO
300 Chemin des Cotes de Trellins
ZA Trery Nord
38470 VINAY
We are committed to refunding or exchanging any products that are defective or do not match your order. In this case, please contact our customer service department using the Contact form.
We will contact you as soon as possible to let you know the next steps.
The request must be made within 14 business days of delivery. Any claims made after this period will not be accepted. Products must be returned to us in the condition in which you received them, including all items delivered (accessories, packaging, instructions, etc.).
Please note, however, that Dherbey Moto cannot under any circumstances refund an item that you have damaged, soiled, or returned incomplete.
In the event of an error on our part, we will cover the return shipping costs. We will send you a return authorization, and we will cover the cost of reshipping the item.
Even though our teams take great care when preparing your order, it is possible that an item may be missing from your package. In that case, please contact us by email using the Contact form, providing your name, order number, and phone number so that we can reach you.
There are several possibilities:
We may not have received your package.
We may not have had time to process your request.
In any case, please feel free to contact us using the Contact form.
Refunds
If you’re no longer satisfied with your order and would like a refund, that’s no problem!
You’re covered by our “SATISFIED OR YOUR MONEY BACK” policy. You have 14 days from the date of receipt to return any product you’re not satisfied with, without having to provide a reason. You will be responsible for the return shipping costs. You will then be refunded the price of the returned product(s).
To do so, simply contact us using the withdrawal form on the Contact page.
We will acknowledge receipt of your request and provide you with a return number. All you need to do is send the package back to us at:
SARL DHERBEY MOTO
300 Chemin des Cotes de Trellins
ZA Trery Nord 38470
38470 VINAY
Please remember to include a copy of your invoice and to indicate in a note enclosed with the package that you wish to receive a refund. This right of return applies only to complete products in their original packaging and in good condition. Items returned incomplete, damaged, soiled, or showing signs of abnormal use will be subject to a price reduction at the seller’s discretion.
Refunds for products will be issued after we receive your return.
Refunds will be issued via the same payment method you used when placing your order or by check.
The refund amount will be equal to the price of the returned item.
If we are at fault, we will send you a return authorization.