Free shipping on orders totaling €225 or more (excluding tax), up to a package weight of 30 kg. For two-wheeled vehicle professionals, shipping is free to mainland France on orders totaling €400 or more (excluding tax) after discounts.
For orders under 270€, see the pricing table below:
Weight Shipping Cost
0 g to 250 g 6.90 €
250 g to 500 g 8.90 €
500 g to 750 g 9.90 €
From 750 g to 1 kg €10.60
From 1 kg to 2 kg €11.90
From 2 kg to 3 kg €12.90
From 3 kg to 4 kg €13.70
From 4 kg to 5 kg €14.70
From 5 kg to 6 kg €15.60
From 6 kg to 7 kg €16.30
From 7 kg to 8 kg €17.40
From 8 kg to 9 kg €18.30
From 9 kg to 10 kg €19.40
From 10 kg to 11 kg €20.50
From 11 kg to 12 kg €21.10
From 12 kg to 13 kg €22.20
From 13 kg to 14 kg €23.50
From 14 kg to 15 kg €24.30
From 15 kg to 20 kg €28.40
From 20 kg to 25 kg €33.80
From 25 kg to 30 kg €38.50
From 30 kg to 31 kg €55.00
From 31 kg to 45 kg €90.00
For French overseas departments, territories, and other destinations:
Shipping costs for shipments outside mainland France are calculated as a flat rate based on the order’s volumetric weight.
Shipping Time:
Packages are shipped Tuesday through Saturday, excluding holidays. Your order will be shipped within a few days. Most orders are shipped the same day.
Delivery Time for Mainland France:
Delivery time varies depending on the option you selected when placing your order.
Colissimo: 2 to 4 days (delivery to your home Monday through Saturday).
Geodis Express: 1 to 2 days (delivery to your home Monday through Friday).
You will be notified by email as soon as the package leaves our facility. We will provide you with your tracking number.
Your orders will be delivered in one or more packages, depending on the items you have ordered. Delivery will be made to your home, to the address of your choice, or to a pickup location, depending on the option you selected when placing your order.
We ask that you check (or have the designated recipient check) the apparent condition of the package upon delivery. If there is any visible damage (such as a damaged package), please have it noted on the delivery slip or refuse the order.
Without following this procedure, we cannot guarantee that a refund will be issued.
Please note: if you have a third party (such as your building’s doorman or a receptionist at your workplace) accept the package on your behalf, that person is receiving the package in your name and on your behalf. You must therefore ask them to be vigilant in following standard precautions and remind them to treat the item with the same care as if they were the intended recipient.
In any case, these precautions do not preclude your right to legal warranties or the exercise of your right of withdrawal.
If items are missing, see the section “Returns and Refunds – Missing Items.”
Sans cette procédure, nous ne pouvons pas vous garantir la procédure de remboursement.
Attention, si vous confiez la réception du produit à un tiers (concierge de votre immeuble, hôtesse d'accueil sur le lieu de travail, ...) celui-ci reçoit le colis en votre nom et pour votre compte. Vous devez donc lui demander d'être vigilant sur le suivi des précautions d'usage et lui rappeler d'apporter à la chose reçue le même soin que s'il en était personnellement destinataire.
En tout état de cause, ces précautions ne font pas obstacle au bénéfice des garanties légales et de l'exercice du droit de rétraction.
En cas de produits manquants, voir la rubrique Retours et remboursement – articles manquant.
When placing your order, you can choose to have it delivered to your home, pick up your package directly from us, at a pickup location, or at an address you provide.
If your package is lost, please notify Dherbey Moto via the Contact form, and we will initiate an investigation with the relevant authorities.
Dherbey Moto may ask you to provide the necessary documents to support this investigation (such as a copy of your ID, proof of address, a sworn statement confirming you did not receive the package, etc.).
Dherbey Moto will keep you informed of the investigation’s progress as soon as possible and will contact you to arrange, at your discretion, an exchange or a refund (see the “Exchanges/Refunds” section for any questions).
You will only be eligible for a refund once this investigation is complete.
Please note that investigations can take a long time.
If your package was damaged and you refused it upon delivery, please contact us by phone at +334-76-36-81-42 or via the contact form.
The recipient must check the condition of the packages and their contents in the presence of the carrier. In the event of missing items, damage, etc., a specific and detailed note must be made on the carrier’s delivery slip.
If this procedure is not followed, no claims will be considered.