Delivery time :

Packages are shipped from Tuesday to Saturday excluding public holidays. Your order will be shipped within a few days. Most of the time orders are shipped the day.


Delivery time for a delivery in Metropolitan France:

The delivery time varies depending on the option you choose when ordering.

In colissimo : from 2 to 4 days (delivery to your home from Monday to Saturday).
In express Geodis : from 1 to 2 days (delivery to your home from Monday to Friday).

You will be informed as soon as the parcel will leave of our premises by mail. We will notify you of your parcel number.

For Metropolitan France and Andorra :

Free for an order of products of an amount greater than or equal to 225 € excluding Taxes, within the limit of a package weight of 30 kg. For professionals 2 wheels, the shipping costs for metropolitan France are free for an order of products of an amount greater than or equal to 400 € excluding Taxes discounted.

For a Cart less than 270 €, pricing table below :

Your orders will be delivered in one or more packages according to the items you ordered. The delivery will be made to you or to the person of your choice or in a relay point according to what you have chosen when passing your order.

We invite you to check (or have checked by the receiving agent) the apparent condition of the parcel at delivery. In case of an apparent anomaly (damaged package) we invite you to note it on the delivery note or to refuse the order.

Without this procedure, we can not guarantee the refund procedure.

Attention, if you entrust the receipt of the product to a third party (janitor of your building, hostess in the workplace, ...) it receives the package on your behalf and on your behalf. You should therefore ask him to be vigilant on the follow-up of the usual precautions and to remind him to bring to the thing received the same care as if it were personally addressed to him.

In any case, these precautions shall not preclude the enjoyment of legal guarantees and the exercise of the right of retraction.

For missing products, see Returns and Refund - Missing Items.

At the time of your order you can choose to have you delivered to your home, in a relay point or at an address that you will indicate.

If your package is lost, please inform Dherbey Moto via the form Contact who will initiate a survey of the services concerned.

Dherbey Moto may ask you to provide the necessary documents to set up this inquiry (such as a copy of your identity card, proof of address, letter on the honor of not receiving the parcel, etc.).

Dherbey Moto will keep you informed of the progress of the investigation as soon as possible and will contact you to implement according to your choice, exchange or refund (see section exchange / refund for any questions).

You can only be reimbursed as a result of this investigation.

Note that open investigations can be lengthy.

If your package has been damaged and you have refused it at the time of receipt, please contact us by phone at 04-76-36-81-42 or via the form Contact

The recipient must imperatively check the status of the packages and their contents in front of the carrier. In case of missing products, damage ... a precise and detailed reservation must be issued on the carrier's slip.

If this procedure is not respected, no complaint can be taken into account.

You can choose between several payment methods :
- Carte bancaire
- E-cartebleue
- Maestro
- Mastercard
- Visa
- Visa electron

You can make payment for your order on Dherbeymoto.com by credit card securely.

The payment is made on the secure banking servers of the People's Bank. This implies that no banking information concerning you is transmitted via the site of Dherbeymoto.com

Your order will be recorded and validated upon acceptance of payment by the "Banque populaire".

SSL (Secure Socket Layer) protocol, you can safely transmit the numbers of your credit card, the date of validity, the name of the cardholder (name as it is on the credit card) and the cryptogram present On the back of the card. All of this data is encrypted using SSL and never passes through the network.

The Dherbey Moto site is equipped with the 3-D Secure. The 3-D Secure is a secure payment protocol on the Internet. Deployed under the trade names "Verified By Visa" and "MasterCard SecureCode", 3-D Secure was developed by Visa and MasterCard to enable merchants to limit the risk of Internet fraud related to attempted spoofing Of identity. It consists of making sure, at each payment on line, that the card is used by its true holder.

In the event that both the merchant and the cardholder's bank are equipped, an additional step takes place at the time of payment. In addition to the credit card number, the expiry date of the card and the three-digit security code (printed on the back of the card), the user must enter a password, such as his date of birth (Simple authentication) or one-time dynamic code (strong authentication)

Dherbey Moto has no access to these data, and does not keep them on its servers. That's why they are asked again for each new transaction on our site. Cards issued by banks domiciled outside France must be international bank cards.

Whatever your method of payment your payment is debited 3 days after the passage of your order.

We regret to inform you that we do not accept this method of payment.

If your payment is refused, it may be a violation of your weekly debit cap or an incorrect entry in one of your bank card numbers.

It is also possible that the payment analysis and control department refused your payment.

You can contact us by phone at 04-76-36-81-42 or via our form Contact to find a solution

Still have not received your parcel number ? Contact us quickly by email via the Contact form or by phone indicating your name, order number, telephone number and the reference of the item you wish to add.

Please note that adding an item to an order shifts the delivery time (see delivery time ).

Our services will contact you, by telephone, to confirm the possibility of adding an item in your order and to agree a new means of payment.

The invoice will be inside your package. Please keep it carefully as it will be asked in case of exchange, refund or guarantee procedure of the product.

It is possible to exchange your item within 14 days after receipt of your order.

If you want to exchange a garment or shoes for a size problem send us item at your expense we will see you the right size for free.

If Dherbey Moto is not able to offer you the size you request, we will contact you to offer you either another color or a similar item.

You can also ask for the exchange against a different article in this case thank you to attach a check of the amount of the difference of price + the return shipping costs.

In any case you can reach us by phone at 04-76-36-81-42 or via the contact form contact us.

- Exchange of clothing or footwear :

If the size of an item ordered does not suit you, you can request that it be exchanged.

To do this, you just have to fill The return and article exchange form (Click on the link to open the form).

The item must be returned to us unused in its original undamaged packaging.

The return costs are at your charge, we will send you the correct size for free.

- Exchange for personal convenience or in case of error on your part :

If you have changed your mind or made a mistake, please fill in The return and article exchange form (Click on the link to open the form).

The item must be returned to us in its original packaging intact.

The costs of return are at your expense. If you want another item in exchange the shipping costs are also your responsibility. If you want a refund this will be done within a maximum of 14 days.

If our liability is incurred, we will send you a return voucher. No refunds for shipping costs incurred will be made. In any case send us your articles to the following address :

SARL DHERBEY MOTO
300 Chemin des Cotes de Trellins
ZA Trery Nord
38470 VINAY

We undertake to reimburse you or to exchange the defective products or not corresponding to your order. In this case, please contact our service department via the Contact form

We will contact you as soon as possible, to indicate the procedure to follow.

The request must be made within 14 working days of delivery. Any complaint made outside this period can not be accepted. The products must be returned to us in the state in which you received them with all the elements delivered (accessories, packaging, notice ...).

Please note, however, that Dherbey Moto can not, under any circumstances, refund any item that you have damaged, messed up or returned incomplete.

In case of error of our part, the expenses of returns will be in our charge. We will send you a return voucher and the re-routing costs will be borne by us.

It is possible that an item is missing in your package despite all the care taken by our teams when preparing your order. In this case please contact us by mail via the Contact form By giving us your name, order number, telephone number so that we can reach you.

Several possibilities :

We may not have received your package.

We may not have had time to process your request.

In any case, please do not hesitate to contact us via the Contact form

Your order is not suitable and you want to be reimbursed: no problem !

You benefit from the law SATISFIED OR REPAYED. You have a period of 14 days from receipt to return the product that would not suit you, without having to justify reasons. The costs of return will be at your expense. You will be refunded the price of the returned product.

To do this, simply contact us via the retraction form Contact

We will acknowledge receipt of your request and we will give you a return number, you just have to return the parcel to us :

SARL DHERBEY MOTO
300 Chemin des Cotes de Trellins
ZA Trery Nord 38470
38470 VINAY

Do not forget to attach a copy of your invoice and indicate by mail attached to the package that you wish to be reimbursed. This right of return will be accepted only for the complete products, in their original packaging, in good condition. Items returned incomplete, damaged, damaged, dirty or having undergone abnormal use will be subject to discount at the discretion of the seller.

Refunds will be made after receipt of your return.

The refund will be made by the same means you used when paying your order or by check.

The refund amount will be equal to the price of the returned item.

If our responsibility is engaged, we will send you a return voucher.

For illustration of its products Dherbey Moto uses images provided by its suppliers as well as its own photos. Color information as well as dimensions, etc. Are explained in the product name or in the technical data sheet. If not, or if you have any doubts, do not hesitate to contact us.

Some products purchased on our site are covered by the manufacturer's warranty.

In order to benefit from the product warranty, you are required to keep the purchase invoice. Attention, for certain products, it is necessary that you return the warranty voucher, duly completed, directly to the supplier. Otherwise, the warranty will not be covered.

You can contact us via the form Contact specifying your name, the date of purchase and the item concerned.

Implementation of guarantees

For any guarantee, legal or contractual, the return is exercised according to the modalities of the manufacturer / reseller.

We specifically draw your attention to the fact that proof of a problem caused by negligence, deterioration or improper use would render the manufacturer's warranty ineffective.

In this case, the product may be returned to you as is, or repaired upon acceptance and prior payment of a quotation established by the manufacturer. In any case, the manufacturer's warranty and the purchase of an additional guarantee do not deprive the buyer and / or the consumer of the provisions of the legal guarantees (in particular the guarantee of latent defects or the legal guarantee of conformity).

All personal information you provide to us in connection with your account is processed in the utmost confidentiality. In other words, your personal data will not be communicated to anyone outside the Dherbey Moto company.

We need this data to be able to get in touch with you quickly if you have problems with your order. If we do not have a valid e-mail address or a mobile phone number, we can not guarantee the delivery of the items ordered.

Unfortunately, for computer constraints you can not use your having store for your online shopping.

Lost your password ? Do not panic, please reset your account by clicking "if you lost your password".

An email will be sent to you with a new password.

Have you changed your address ? Thank you for changing your details in the settings in the section "My account / My personal information " and to specify it with your next order on Dherbeymoto.com.

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